Privacy Policy
Effective Date: 1 May 2025
At Customer Care Call, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us during your interaction with our customer care team.
1. Information We Collect
When you contact our customer care center, we may collect the following types of information:
- Personal Information:
- Name, phone number, email address, account number, or other identifiers you provide.
- Call Information:
- Details about your inquiry, service requests, or complaints; and notes taken by our customer care representatives.
- Technical Information:
- Date, time, and duration of your call; device or service details related to your request.
2. How We Use Your Information
We use your information to:
- Respond to and resolve your inquiries, requests, or complaints
- Verify your identity and protect your account
- Improve the quality and training of our customer care services
- Monitor and enhance our services and operations
- Comply with legal or regulatory requirements
3. Information Sharing
We do not sell or rent your personal information. We may share your information with:
- Internal teams for service improvement and resolution of your request
- Authorized service providers working on our behalf
- Legal or regulatory bodies when required by law
4. Data Security
We take reasonable and appropriate measures to protect your information from loss, misuse, or unauthorized access, including encryption, secure systems, and employee training.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information where appropriate
- Object to or restrict certain processing activities
To exercise your rights, please contact us using the details below.
6. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:
Email: contact@customercarecall.com
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.